Returns & Refunds

Inspect Before Purchase

Customers are welcome to inspect items at our Rowville warehouse before completing their purchase. We encourage all customers to carefully check the condition and suitability of an item before payment.

Faulty or Damaged Items

If you believe your item is faulty or damaged, please contact us regarding collection or delivery, with photos and a description of the issue. We will inspect the item and provide an appropriate solution in accordance with Australian Consumer Law.

Change of Mind

As our products are clearance stock, we do not offer refunds or exchanges for change of mind.

If we agree to accept a return for a non-defect reason, a $30 restocking and inspection fee will apply. This fee covers the time required to inspect the item and confirm it is in resalable condition before it can be offered for sale again.

Delivery

If your item is damaged during delivery, please notify us within 24 hours of receiving it and provide clear photos so we can investigate the issue promptly.