Frequently Asked Questions (FAQ)

Frequently Asked Questions

For website orders, we accept major credit and debit cards.

For warehouse pickups, cash is our preferred payment method. A processing surcharge may apply to bank transfers and other non-cash payment methods.

Yes. All online payments are processed securely using industry-standard SSL encryption.

Our warehouse is located in Rowville, Victoria.

Yes. Most in-stock items can be collected during our warehouse opening hours.

Please contact us first to confirm stock availability before visiting.

Yes. We offer local delivery within selected areas of Victoria.

Deliveries are generally available on Thursdays, and delivery fees vary depending on your location.

Please contact us for a delivery quote.

Please contact us as soon as possible. If your order has not yet been processed or collected, we'll do our best to assist.

Yes. Please contact us as soon as possible and we'll do our best to help before your order is processed.

If your item is faulty or damaged, please contact us with photos of the issue.

We will inspect the item and provide an appropriate solution in accordance with Australian Consumer Law.

As our products are clearance stock, we do not accept returns or refunds for change of mind.

If we agree to accept a return for a non-defect reason, a $30 restocking and inspection fee will apply.

Yes. We can hold an item with an optional $10 deposit, which will be deducted from your purchase price upon collection.

Without a deposit, all items are sold on a first come, first served basis.

Absolutely. You're welcome to inspect the item at our warehouse before completing your purchase.